steadwellPSYCHIATRY PLLC
PATIENT RESOURCES
Straightforward information about your care, your choices, and what comes next.
Communication, medication safety, paperwork, billing, and your role in care.
Practice policies ↗02 / PLAN AHEADInitial psychiatric evaluations are $225. Explore follow-up and psychotherapy fees, insurance questions, and Good Faith Estimates.
Fees & estimates ↗03 / YOUR INFORMATIONHow health information is used, your rights, and how to contact us with a concern.
HIPAA privacy notice ↗Consent forms, release authorizations, and financial hardship requests are handled privately. Ask the office to send the appropriate form through CharmHealth or another approved secure method.
Call (984) 290-7150 ↗SUPPORT CLOSE TO HOME
Options for urgent assessment, community support, and help finding care beyond a routine Steadwell visit.
For immediate danger or a life-threatening medical emergency, call 911 or go to the nearest emergency department. For crisis counseling, call 988, text 988, or chat with 988. Steadwell does not provide emergency or life-threatening after-hours visits.
Find a team serving your county or ZIP code. Mental health professionals can meet people experiencing a crisis in a safe community location. NC DHHS describes mobile crisis response as available day and night, including for people without insurance.
Find your county's team ↗Search for behavioral health urgent care and facility-based crisis centers. These services offer assessment and support outside a routine office visit. Check the listed location for its hours, age criteria, services, and payment options.
Find a crisis center ↗Find walk-in clinics for urgent, non-emergency mental health or substance use needs. The state directory lists locations, clinic hours, and the ages each clinic serves. Wait times and services can vary.
Explore walk-in options ↗Explore peer-led support groups for people living with mental health conditions and groups for family members, partners, and friends. Check the current group schedule and participation details directly with NAMI.
Find NAMI support groups ↗Explore LGBTQ+ health and wellness programming, mental health support, and community resources in the Triangle. Check the Center's current program information for meeting schedules and participation.
Explore affirming support ↗Find mental health services and your county's LME/MCO, an organization that arranges certain behavioral health supports. This can be a starting point if you are uninsured, underinsured, or need help understanding available community services.
Find treatment and support ↗Monarch's Wake County Behavioral Health Urgent Care offers walk-in crisis assessment and support. Use its own page to confirm the current location, hours, and access details. For a medical emergency or immediate danger, use emergency services.
Resources checked October 23, 2026. These organizations operate independently of Steadwell. Availability, eligibility, costs, and services may change. Community and peer support can complement clinical care; contact the organization to confirm the right service for your needs.
A PLAN YOU CAN REACH FOR
You deserve a clear next step when things feel harder, and people you can turn to along the way.
A risk assessment is a conversation about your current safety, changes in how you feel, thoughts of harming yourself or others, and the people and supports available to you. Share concerns openly with your clinician so the next step can fit your needs. Your provider may recommend urgent assessment or a higher level of care when that is the safest option.
Ask your provider to help you build a written, personalized safety plan before a crisis. Keep it somewhere easy to find, review it when circumstances change, and share it with a trusted support person when appropriate.
Identify thoughts, feelings, situations, or changes in behavior that tell you distress is building.
Write down a few practical activities or grounding strategies that have helped you manage difficult moments.
List people or settings that can offer company, distraction, or a calmer place to be.
Choose trusted contacts and discuss how you would tell them that you need support.
Keep crisis contacts and local assessment options in the plan. Identify support available when Steadwell is closed.
Discuss reducing access to firearms, medications, or other items that could be used for self-harm, with help from a trusted person when appropriate.
Listen without judgment, take concerns seriously, and ask directly about safety when you are worried. Help the person connect with professional support and keep in touch after a difficult period. A support person's care and presence can be an important part of the plan.
If there is immediate danger or someone cannot stay safe, call 911 or go to the nearest emergency department. You do not have to work through every safety-plan step before getting immediate help. Steadwell portal messages, email, calls, and texts are not continuously monitored.
Emergency and crisis options ↗PLANNING RESOURCES
SAMHSA: Safety Plan resource ↗NIMH: How to support someone having thoughts of suicide ↗This overview is general education. Work with your treating clinician on a plan for your individual circumstances. Use the urgent-help options whenever immediate support is needed.
QUESTIONS ABOUT YOUR ACCOUNT?
Email is preferred for billing questions. It gives the billing team time to triage your question, review the account, and provide a more complete answer. Both billing telephone numbers also accept SMS.
Please send one clear message and allow the office or billing team time to review and respond. We triage a large number of calls, emails, and messages each day. Repeating the same message or sending it through several channels does not speed up a response. If you have new information or your situation changes, please update the team.
Keep ordinary email and SMS to a general question or request. Use the patient portal or a secure method arranged by the team for medical information, insurance documents, account identifiers, or financial records. These channels are not for emergencies.
Call or text
888-454-1440 Send a text ↗
919-914-0175 Send a text ↗
In the patient portal, send a message to Billing Department.
THE STEADWELL JOURNAL
Approachable reading about mental health and the experiences that bring us to care.
ATTENTION & EVERYDAY LIFE · 4 MIN READ
When focus feels harder than it should, the answer starts with understanding the whole picture.
Read the article ↗ANXIETY & LIFE STRESS · 4 MIN READ
Getting through the day and feeling okay are different things. There is room to talk about both.
Read the article ↗